Intermountain Health: Pioneering Patient-Centered Care in the American West
Intermountain Health, formerly known as Intermountain Healthcare, stands as a prominent nonprofit health system dedicated to delivering high-quality, affordable care across the Intermountain West. Founded in 1975 in Salt Lake City, Utah, the organization has expanded to serve communities across Utah, Idaho, Colorado, Montana, Nevada, and Wyoming. With over 64,000 employees, it operates 33 hospitals and 400+ clinics, making it the region’s largest nonprofit health system.
Mission and Vision: Intermountain Health
At the heart of Intermountain Health’s operations is its mission: “Helping people live the healthiest lives possible.” This mission underscores the organization’s commitment to not only treating illness but also promoting wellness and prevention. The vision, “Be a model health system by providing extraordinary care and superior service at an affordable cost,” reflects a dedication to excellence and accessibility in healthcare delivery.
Guided by core values like clinical excellence, empathy, and teamwork, Intermountain Health creates a thriving healthcare environment for both patients and caregivers. These values drive the organization’s approach, ensuring that it delivers patient-centered and community-focused care. Furthermore, they guide every aspect of Intermountain Health’s operations, reinforcing a commitment to improving both individual and community well-being. As a result, the system prioritizes the needs of its patients while fostering a collaborative environment that supports the health of the broader community.
Innovations in Healthcare Delivery
Intermountain Health earns national recognition for its innovative approaches to healthcare. It consistently ranks among the top health systems for innovation, delivery transformation, and cost control. During the COVID-19 pandemic, it quickly expanded telehealth services through Connect Care, facilitating over 64,000 virtual visits in one month. This swift adaptation highlights Intermountain’s agility in meeting patient needs during challenging times.
Beyond telehealth, Intermountain Health has been proactive in addressing systemic challenges in the pharmaceutical industry. In 2018, the organization co-founded Civica Rx, a nonprofit generic drug manufacturer aimed at combating drug shortages and high prices. This initiative reflects Intermountain’s commitment to improving healthcare affordability and accessibility.
Expansion and Strategic Partnerships
Strategic mergers and partnerships mark Intermountain Health’s growth, enhancing its service offerings and expanding its geographic reach. In 2022, Intermountain merged with SCL Health, a Catholic health system based in Colorado, expanding its presence into Colorado, Kansas, and Montana. This merger has allowed Intermountain to serve a broader population while maintaining its commitment to high-quality care.
The organization has also explored national partnerships to further its mission. In 2020, Intermountain planned to merge with Sanford Health, creating a system of 70 hospitals and hundreds of physician practices across the West and Midwest. Although the merger was postponed, it highlighted Intermountain’s proactive approach in expanding access to care and enhancing healthcare delivery.
Community Impact and Recognition: Intermountain Health
Intermountain Health’s impact extends beyond clinical care; it is deeply involved in community health’s initiatives. The organization focuses on preventive care, health education, and addressing social determinants of health to improve overall community well-being. National recognition highlights Intermountain’s efforts, as it consistently ranks among the top health systems for innovation and cost-effective care.
Furthermore, Intermountain demonstrates its commitment to equity through initiatives that aim to eliminate healthcare disparities. The organization focuses on inclusive care models and community partnerships to ensure all individuals access the resources and support for optimal health.
Conclusion
As healthcare continues to evolve, Intermountain Health remains at the forefront of integrating technology, expanding access, and enhancing patient outcomes. Focusing on innovation, community engagement, and patient-centered care, it is primed to continue leading healthcare transformation in the Intermountain West and beyond.
